WARRANTY POLICY

Updated 17,Feb,2024

This warranty only applies to the original owner of a Cyrusher purchased from cyrusher.co.uk or authorized dealers. This warranty is limited to the replacement of defective parts at the sole discretion of Cyrusher. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in such case, the original bike has to be shipped to Cyrusher’s facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. The warranty is of 2 years for the bike, 1 year for the battery. This warranty does not include accessories, consumables, or normal wear, and tear parts. Cyrusher will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Customer Services team by online form within 14 days after shipment arrival. In no event shall Cyrusher be responsible for any direct, indirect, or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with its products. Cyrusher may charge a minimum service fee, replacement part cost, for cases where the warranty policy may not apply. All replacements are limited to 1-time per item. All shipping for warranty must be pre-paid and insured by the customer. Cyrusher cannot be liable for lost in-bound packages. Warranty void where prohibited. To see warranty details visit www.cyrusher.co.uk.

Warranty Terms

Every electric bike bought from cyrusher.com and authorized sales channels is covered under our manufacturer's limited lifetime warranty for the original owner against defects in material or workmanship, including individual components as follows:

A) 2-Years Limited Warranty

Applies to critical components including motor, controller, and bike frame, covering manufacturer defects in materials and/or workmanship for 2 years from the date of original purchase.

B) 1-Year Limited Warranty

Applies to components including lithium-ion batteries, brakes, front fork & rear shock, bike computer, pedal assistant sensor (PAS sensor), battery charger, rims, stem, handlebar, headset, seat post, bottom bracket, crankset, rear rack, and shifting systems, covering manufacturing defects in materials and/or workmanship for 1 year from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance, misuse, normal wear, or water damage.

C) No Warranty

Gears, accessories, consumables, and normal wear-and-tear parts (including but not limited to chains, brake pads, tires, tubes, spokes, grips, and seats) are excluded from this warranty policy but may be included in our Return Policy.

D) What Is Not Covered

This warranty does not cover any damage or defects resulting from:
Failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, or abuse;
Commercial use, unauthorized alterations, modification, improper assembly, or installation of parts/accessories not originally intended or compatible with the bicycle as sold;
Operator error, water damage, extreme riding, stunt riding, impacts, falls, or improper follow-up maintenance;
Use of unauthorized service or unauthorized parts;
For cases where the warranty policy may not apply, Cyrusher may charge a minimum service fee and replacement part cost.

How to Apply for Warranty

Contact our Customer Services team by online form with the description of your problem, proof of purchase (i.e. order number, buyer's email, and purchase channel), and clear close-up photos or video of the issue (including packaging labels for shipping damage)

What Will We Do?

If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective parts. We will replace any parts deemed to have been damaged during shipping. We may authorize a reimbursement of up to £200 for local bike shop repairs, if determined by Cyrusher mechanics. To qualify, you must provide a valid warranty receipt and invoice from the local bike shop as proof of repair and costs. We will provide the owner a replacement product if the product cannot be repaired after a reasonable number of tries as determined by Cyrusher Team.

What Will We Not Do?

Cyrusher will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third-party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Cyrusher will not cover any damage that may occur during shipping if the owner uses its own shipping service. For more information, please check our Return Policy. We will not offer any warranty service to the owners who did not purchase from cyrusher.co.uk or authorized dealers.

Claims

All claims to this warranty must be made through Cyrusher. Proof of purchase will be required with any warranty request. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through Cyrusher within one year of initial purchase. Warranty claims may be submitted to Customer Services team by online form.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Shipping damage claims are extremely time-sensitive. We will not accept shipping damage claims later than 14 days from receiving of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 14 days of delivery to Customer Services team by online form. 

Performance Disclaimer

Listed top speeds and ranges for each bike are estimates and not guarantees of expected performance. Many factors affect bike performance, including but not limited to: PAS level, rider weight, cargo weight, terrain type, incline grade, pedal usage, wind conditions, temperature, and tire pressure. Under different conditions, ranges and top speeds may vary from the listed estimates.

Maintenance Recommendations (for Warranty Validity)

To maintain warranty coverage and ensure safe operation:

After 500km of use: Clean battery/motor connectors with a dry cloth; check normal charging (no overheating); avoid full battery discharge; lubricate the motor (planetary gear track & internal bearings); inspect chain wear and lubricate; check brake pad thickness (replace if <1mm); adjust cable tension if needed; clean fork pivots; inflate tires to the pressure indicated on the tire side; tighten all bolts (seat, handlebar, wheels) to proper torque; check for exposed electrical wires; clean the frame with soapy water (avoid high-pressure jets near electrical components).

Every 1000km: A full professional inspection is recommended to ensure all components are in good working condition. If the bike is not used for an extended period, it is critical for safety to recheck its assembly and adjustment status before reuse. (critical for safety).

Credit Card Chargebacks

If for any reason a credit card chargeback of any amount is issued on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.

Return Policy

For more information, please check our Return Policy.